Effective Date: February 23, 2026
At Bongolux, we are committed to delivering premium Arabian fragrances with quality and care. Your satisfaction matters to us. If there is an issue with your order, please review our return and refund policy below.
Due to the nature of perfume products, we maintain strict hygiene and quality standards.
You may request a return if:
The request is made within 3 days of receiving the product.
The item is unused, unopened, and sealed in its original packaging.
The product is not damaged due to customer mishandling.
Returns that do not meet these conditions will not be accepted.
We cannot accept returns for:
Opened or used perfumes
Products with broken seals
Items purchased during clearance or promotional sales
Custom or bulk orders
As fragrances are personal-use items, we prioritize customer safety and authenticity.
If you receive a damaged or incorrect product:
Contact us within 3 days of delivery.
Provide clear photos of the item and packaging.
After verification, we will arrange a replacement or suitable solution.
To initiate a return request:
Email us at Bongoluxbd@gmail.com
Include:
Your Order Number
Clear product photos
Reason for return
Our support team will review your request and guide you through the next steps.
Once the returned item is received and inspected:
You will be notified about approval or rejection.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Processing time may vary depending on your payment provider.
Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
We recommend using a trackable courier service.
Bongolux is not responsible for items lost during return transit.
If you have any questions regarding your order, returns, or refunds, please contact us:
📧 Email: Bongoluxbd@gmail.com
📞 Phone: 01714191463
📍 Location: Sylhet, Bangladesh
We are always here to ensure a smooth and pleasant shopping experience.
